Packaging Your Orders
Pix Pete prioritises secure and reliable shipping for all orders placed on this site. Prints will be packaged in either flat or triangular boxes, with the choice of packaging determined by the print’s dimensions, production location, and final destination. This method not only minimises the risk of damage but also adheres to relevant local shipping regulations.
Different packaging will depend on the size and quantity of items ordered as well as the country where the item is being sent to.
Standard packaging for shipping products sold on this store are as follows:
Unframed Prints
- Prints up to A4 size are shipped in flat packaging (up to 100 prints per package).
- Triangular or rolled tubes (up to 5 prints per tube) for prints above A4.
Apparel and Tote Bags
- Smaller orders: Items are shipped in a recycled plastic or kraft paper bag (material may vary) without tissue paper to minimize waste.
- Larger orders (8+ T-shirts): Items are shipped in cardboard boxes and may be wrapped in tissue paper or bags for protection.
Mugs
Packaging may vary by country. Single mug orders are typically packaged in a small box. For multiple mug orders, each mug is packaged individually and placed in a larger cardboard box (up to 6 mugs per box).
Frames Prints and Box Canvas
Where framed prints are offered, the frames come pre-packed with corners and film and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness and for multi-item orders (max 2 frames in one package).
The actual prints are packaged separately in an inner paperboard folder (up to 10 prints per folder).
Plexiglass used in frames may have a protective film on both sides, often with a blue hue. This film can be mistaken for scratches, bubbles, or a coloured cast. Please inspect closely and remove if satisfied with your order.
Delivering Your Orders
Orders within the UK will be sent by Royal Mail 1st Class for smaller items or those under £50 in value. Larger, heavier and higher value orders will be sent via a fully TRACKED and INSURED delivery service either through Royal Mail or other professional couriers.
All international orders will be sent on a tracked service.
Delivery fees are shown on the Basket page and Checkout Pages. Simply add an item to your basket and you will be able to check delivery fees before completing an order.
If you are ordering from outside of the UK, you may be charged import tax/duties for your items, and the packages may be held/delayed at customs for compliance. We have no control over this
Returns, Damaged or Incorrect Products
If you have received a damaged, defective or incorrect item then fear not, we will do our upmost to help resolve the problem and in a timely manner.
Upon Receiving Damaged Goods
Any items damaged during delivery or arriving defective will be replaced free of charge.
If you receive a damaged or defective order, please contact us immediately here – Contact – to report the issue.
When reporting the damaged product, please include a description of the problem, details about how the order was packaged, and take photos of the item’s condition which we will ask to see upon reply to you.
Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial to help us investigate the issue with our print and logistics partners to prevent any similar incidents in the future.
Returns
If you are not completely satisfied with any product or print, you are entitled to a full refund of the item’s value (excluding delivery charges), provided the items are returned in their original, resalable condition within 14 days of receipt. Please contact us FIRST to arrange the return.
Your statutory rights remain unaffected. Please note that any refund will not cover the costs of postage and handling incurred by the buyer.
In the case of damaged prints, it may not be necessary for you to return the items. All prints are made on-demand and replacements can be arranged with as little inconvenience to the buyer as possible. Each case will be assessed individually.